Cancellation and Refund Policy

At PROVENTUS, we strive to deliver exceptional education and career services. However, if you wish to cancel a service or request a refund, please review our policy below:

1. Service Cancellation

• You may request cancellation within 24 hours of payment if no consultation or service has begun.
• After a service session has started or materials have been shared, no cancellations will be accepted.

2. Refund Policy

• If eligible, refunds will be processed within 7–10 business days via the original payment method.
• No refunds will be granted for:
  • Missed or no-show counselling sessions
  • Visa rejection (our role is advisory)
  • Third-party fees (exam registration, application platforms, etc.)
  • Delayed services due to client non-responsiveness
  • In the rare probability of no admission offer being received, the application process may be deferred to the next available intake; however, no refund will be issued.

3. Special Cases

• Rescheduling may be permitted upon mutual availability, at no extra cost (once).
• Exceptional refund requests may be considered in cases of medical emergency (with proof).

4. How to Request a Cancellation or Refund

Email us at anita@proventuseducation.com with your:

• Full name
• Service purchased
• Reason for cancellation or refund request
• Payment receipt